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Digital Products:
- If the product is found to be faulty or not as described within 24 hours of delivery, we will offer a replacement at no additional cost.
- Customers must provide proof of purchase and a detailed description of the issue to be eligible for a replacement.
- Customers must notify us within 24 hours of delivery if the product has issues (e.g., invalid code, download errors).
- No refunds will be processed if the notification is made after 24 hours of delivery
Subscriptions:
- If a subscription-based service is found to be faulty or not as described within 7 days of the initial purchase or renewal date, we will offer a replacement or extension of the subscription period.
- Replacement requests must be made within the specified time frame and provide proof of purchase and details of the issue.
- Faulty Products: The product is defective or not functional.
- Not as Described: The product does not match the description provided at the time of purchase.
- Delivery Issues: The product was not delivered or there was an error in the delivery process.
- Incorrect Information: If the customer provided incorrect information (e.g., wrong email address, wrong region) and the product has been delivered, a refund will not be possible.
- Faulty: Refunds will only be granted if the product is faulty, not as described, or if there is a failure in the delivery process from our end.
Refund requests are typically processed within 1-7 business days after the request has been received and approved. The exact time frame may vary depending on your payment method and financial institution.
Refunds will be issued using the same payment method that was used for the original purchase. If the original payment method is not available (e.g., expired credit card), we will contact you to arrange an alternative method of refund.
By purchasing our digital products and subscriptions, you agree to this refund policy. If you have any questions or need further assistance, please contact our customer support team.
- Contact Us: Reach out to our customer support team through our contact form or email within the specified time frame.
- Provide Details: Include your order number, proof of purchase, and a detailed description of the issue.
- Processing Time: Refund requests are typically processed within 1-7 business days.
- Non-Refundable Products: Certain digital products or services may be marked as non-refundable. This will be clearly indicated on the product page.
- Incorrect Information: If a customer provides incorrect information (e.g., wrong email address, wrong region) and the product has been delivered, a refund will not be possible.